Customer Service Course
Certificate in Customer Service | with study materials and Online Quiz Base Exam included | 24/7 Tutor support
UK Professional Development Academy LTD
Summary
- Certificate of completion - £29
- Certificate of completion - £40
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Add to basket or enquire
Overview
Customer Service Course, Certificate in Customer Services, 100% Success rate, 24/7 Tutor Support. This Customer Service course comes with easy-to-understand e-learning study material.
Customer Service Skills Certificate - Upon successful completion, the learner will get a CPD Accredited Certificate of Completion.
The customer service skills Diploma is one of the Most Selling, Customer Service Skills Diploma offered by the UK Professional Development Academy to provide Knowledge of Communication in the Business Sector to those looking to work in the Customer Service Skills Sector. UKPDA is one of the Leading Online Customer Service Skills Diploma providers in the United Kingdom. The Customer Service Skills Diploma includes 06 important modules that teach learners about their needs and succession in their professional lives.
The Customer Service Skills Diploma provides the learner with key information about the applications and skills demanded in business industries. The Customer Service Skills Diploma provides lessons, modules and quizzes to get access and knowledge at the end, provided with a Professional Customer Service Certificate that helps in Career building in professional life. The Customer Service Skills Diploma allows learners to communicate Strategies, Customer Service, Customer Support, and Call centre training in the latest version use and meeting management skills to succeed in their professional life.
This customer service course comprises various modules and sub-modules based on a higher level. You will learn the basics of customer service, establish your attitude, identify and address customers' needs, provide customer services return business, In-person customer service, give customer service over the phone, provide electronic customer service, recover difficult customers and understanding from escalating.
Enrol in this Customer Service course today and embark on an exciting journey in the Customer Service industry!
CPD
Course media
Description
Customer Services Course Outline:
Learners must have achieved Customer Service Mandatory Modules with UK Professional Development Academy to achieve a Customer Service Training Certificate.
Customer Service - Mandatory Topics
- Topic 1: Who We Are and What We Do
- Topic 2: Establishing Your Attitude
- Topic 3: Identifying and Addressing Customer Needs
- Topic 4: Generating Return Business
- Topic 5: In-Person Customer Service
- Topic 6: Giving Customer Service over the Phone
- Topic 7: Providing Electronic Customer Service
- Topic 8: Recovering Difficult Customer Service
- Topic 9: Understanding When to Escalate
Customer Service Course Certificate
Upon successfully passing the Customer Services course, the Learner must pay for the CPD Accredited Certificate of Completion in PDF format or hard copy.
CPD Accredited Certificate of Completion (PDF format) = £29
CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49
CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54
Who is this course for?
Customer Service
Without any prior knowledge of Customer Service Skills, the learners can take this Customer Service training course, and in addition, there are no age restrictions. Thus, anyone who is passionate and ambitious about Customer Service Skills can take the Customer Service course. There are no specific deadlines for admission, and you can enrol anytime on this Customer Service course.
Requirements
Customer Service
There are no precise requirements for the Customer Service Skills Certificate as no prior knowledge and experience of Customer Service Skills is required.
Students seeking to enrol for this Customer Service course should meet the following requirements;
- Basic knowledge of English Language & Basic Computer Skills
- Be aged 16 years or above
Career path
Customer Service
After completing the customer service course, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant Customer Service Sector.
- Customer Service sector.
- Customer Service Assistant
- Customer Service officer
- Customer Service Representative
- Customer Service Head
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - £29
Upon successfully passing the Customer Service course Final Test, the Learner must pay for the CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Certificate of completion
Hard copy certificate - £40
Upon successfully passing the customer service course Final Test, the Learner must pay for the CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Reviews
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
